Sound & Equipment Rentals - FAQs
Frequently Asked Questions
Can I book my reservation online?
Certainly! If you already know what you're looking for, you can submit an order online by selecting the products and date needed and adding individual items to your cart. When you check out, you'll provide your contact information, the date and location of your event. You’ll receive a quote - no payment is accepted at the time of checkout. YOUR ORDER IS NOT CONFIRMED UNTIL THE RENTAL HAS BEEN PAID IN FULL AND ALL REQUIRED DOCUMENTS HAVE BEEN RECEIVED. After receiving your order, we’ll call you within 24 hours to confirm the details of your booking. After your booking has been confirmed and all the details have been worked out, you’ll receive another email containing the full rental policy, a link to complete rental documents securely, and a link to complete your payment. When we receive your completed documents and your payment your order is considered confirmed. Your order is not confirmed until the rental amount is paid in full and we have your documents on file!
I need help deciding which equipment will work best for my needs, can I speak with someone to get advice and set up a quote?
Of course! We're happy to answer questions and provide recommendations to make sure you're getting exactly what you need. Contact us at (347) 640-4529.
What do I need to provide to reserve a rental?
You’ll need to provide:
Your Full Name / Organization Name (if applicable)
Phone Number and Alternate Phone Number
Valid & Current State Issued ID
An Event Date & Start & End Time
Payment of rental charge in full prior to the date of the event.
Do you offer insurance for accidental damage, loss, or theft of equipment?
During the order confirmation process, you will be directed to seek short-term coverage for rental equipment via www.insuremyequipment.com . You can purchase coverage to cover your rental equipment using their website and have a Certificate of Insurance emailed to us directly within 15 minutes. It's quick, convenient and premiums for short term policies are very reasonable on high value equipment.
Do you offer setup, breakdown and on-site technical services?
Absolutely! Our team will handle equipment set up, tech services during your event, and equipment breakdown afterwards.
My venue requires a COI (certificate of insurance) to bring in equipment from outside vendors, can you provide this?
Yes! COI is available on request. Please ask for this prior to the day of your event, these can't be processed on weekends.
My company or non-profit organization would prefer to pay by check, is this possible?
Yes, we can accept company and certified checks. We do not accept personal checks under any circumstances.
Do you sell equipment?
Unfortunately no. We only offer equipment for rent.
How can I contact you?
If have any questions, need any additional information, or you' need to check on your order, you can reach us here: Contact Us